First we provide an estimate based on measurements you or your contractor/kitchen dealer shared with us along with your stone selection(s).
Stone Inspection and Approval
Once the estimate is formally approved, our customer service people will contact you to schedule your project and order the material. When your stone is available at our warehouse we’ll contact you to schedule a stone inspection so you have the opportunity to view the actual material that will be used in your home.
Templating / Job Measurements
Once your cabinets are installed and/or made ready for us to take measurements (template), we will schedule an appointment to meet you at your home. The template appointment is the most important step in the process. Your presence and feedback is required to ensure a quality installation. We may leave you with a list of action-items to complete before we can proceed to the next step.
At this point in the process you’ve approved everything we need to begin cutting and polishing your countertop. This includes providing us with your sink, faucet, appliance information and verified completion of any action-items.
On the day of your installation, our truck will need to get as close as possible to the point of entry for your countertops. We will need clear, unobstructed access to the work area. All appliances must be removed and out of the work area to avoid any damage. Please protect your floors with cardboard or luan. For safety reasons, pets and small children must be clear of the work area until we are complete.
A standard kitchen installation takes 2 – 3 hours. Once complete, we’ll ask you to sign off stating everything meets your approval. In some instances, we may have to return to install cut-to-size backsplash. It’s best that no one use or put anything on the countertops for at least 24hrs to allow the glues to dry and seams to set. Other trades can be scheduled for plumbing and appliance hook-ups after 24 hrs has elapsed.